FAQ

Genera Inquiries

Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale and bulk purchasing options for select products. Please contact our wholesale team for more information and pricing.

What is RISO Printing?

Riso printing, or Risograph printing, is a type of digital printing that uses a machine called a Risograph to produce high-quality, vibrant prints. It's similar to screen printing but with the convenience of digital technology. The process involves creating a master stencil for each color, and then the machine presses ink through the stencil onto paper.

The first Risograph duplicator was introduced in 1986 by RISO Kagaku Corporation (founded by Noboru Hayama in 1946 in Tokyo, Japan), and it quickly became popular in the printing industry for its cost-effectiveness and vibrant, quick printing capabilities.

The machine was designed for high-volume, low-cost printing, which made it especially appealing for schools, churches, non-profits, and artists. Over time, it became more of a tool for independent creators and small publishers due to its unique aesthetic and the flexibility it offered for smaller runs of prints.

The Risograph is often used for printing zines, posters, art prints, and other creative materials because it offers a unique, textured finish and vibrant colors. The ink used in Riso printing is soy-based, and the process tends to have a slightly imperfect, tactile feel—sometimes with small ink variations, which adds to its charm.

Are you considering using Riso printers for your own work? Or have a specific project you're thinking about using Riso printing for? Contact us with your machine or printing inquiry at info@risostudioarts.com

What is your sustainability policy?

We are committed to sustainability and ethical practices. We strive to partner with designers and brands that share our values and prioritise environmental and social responsibility.

What payment methods do you accept?

We accept payment via credit/debit cards, PayPal, Apple Pay, Google Pay, bank transfer, and other secure payment methods. Your payment information is securely processed, and we do not store your credit card details.

How can I contact Sweet Spot?

You can contact our customer support team by emailing us at hello@sweetspot.com or by filling out the contact form on our website.

Do you have a physical store I can visit?

Yes! We have a stores in Los Angeles, CA and Portland, Oregon, which double as RISO art studios. You may book a workshop/class or rent open studio time at our flagship locations. RISO certified technicians are always available to assist guests/members with technical issues in-studio.

Same-day pick up is also available from our physical locations, as well as event/workshop proposals if you are a practicing/teaching artist interested in hosting your program in our LA or Portland locations.

Our LA Location is located at 955 Venice Blvd. Los Angeles, CA 90015
Our PDX Location (OPEN SOON) is located at 1327 SE Division St, Portland, OR 97202

Delivery and Returns

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or through the shipping carrier's website.

Do you offer International delivery?

We offer international shipping to these EU countries: France, Germany, Italy, Netherlands, Belgium, Sweden, Austria, Denmark, Finland, Portugal, Greece, Ireland. Shipping rates and delivery times may vary depending on your location.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel orders once they have been placed. However, you may be able to return the item for a refund or exchange in accordance with our 30 day returns & exchanges policy.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of purchase.

Item Information

How do I know if an item is in stock?

If an item is out of stock, you will see a notification on the product page indicating its availability status. You can also contact our customer support team for more information.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during checkout.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts, promotions, and special offers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals.

Can I customise or personalise an item?

Unfortunately, we do not offer customisation or personalisation services at this time. However, some of our products may be available in different sizes or colours.

Are the products on your website authentic?

Yes, all the products on our website are authentic and sourced directly from designers, artists, and reputable brands.

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